Front-End Website Developer and Technical Support
As a Front-End Web Support team member, you will assist the Customer Experience team in providing excellent technical support for our growing client base and their web projects. You will have the opportunity to work directly with MonkDev’s clients in addressing their questions and providing guidance associated with the use of MonkDev’s CMS and systems. Your background ideally includes a passion to serve the church market with web technology and a desire to provide an exceptional customer experience.
Required experience:
- Advanced and demonstrated knowledge of HTML/CSS/Javascript/Jquery
- Intermediate Level Knowledge of PHP
- Working knowledge of Apache/htaccess / DNS & Domain Management
- General media production knowledge (image resolution, audio/video encoding, podcasting, etc)
- Working knowledge of Web design standards and best practice
Key Responsibilities:
- Provide a great customer experience in assisting clients through quick and accurate support case resolution while managing the customer’s expectations.
- Anticipate client needs and advocate for solutions that help them achieve and exceed their goals and objectives.
- Solve a variety of technical problems as well as address best practices with customers.
Other desired traits:
- Excellent written and verbal communication skills.
- Ability to approach a problem creatively using a variety of web technologies.
- Ability to effectively describe a technical issue to a customer in an approachable manner.
- Willingness to learn the ins and outs of our CMS product and become familiar with the most common technical problems clients may face.
- Drive to champion new ideas and product improvements based on customer feedback collected.
- Desire to keep current with evolving technologies and train customers with this knowledge.
The Ideal Candidate
MonkDev is centered around 5 core values. While the ideal candidate must have the above requirements, a good fit with our team is also a must. Here at MonkDev, we strive to be:
- People First
- Thought Leaders
- Committed to Excellence
- Results Oriented
- Seeking the Common Good
Each of these values is lived out in how we conduct ourselves with our clients as well as our team.
Why work at MonkDev?
MonkDev is a fast-paced development company that has doubled revenues over the last several years and has been named one of the Fastest Growing Privately Held Companies in San Diego several years in a row. Our solutions are used by thousands of churches and organizations around the world. We are passionate about leading the way in helping churches and organizations broaden their reach, deepen their engagement with members and develop their community using technology. At MonkDev you’ll be part of a high-performing team of strategists, implementers, designers, and developers who build custom web solutions for churches of all sizes.
Benefits*
- Direct Deposit
- Regular incentive and award programs
- 401K Matching Options
- Available for full-time employees:
- Health, Dental, Vision and Life Insurance (After 30 days)
- Flexible Spending Account (FSA/Section 125)
- Premium Only Plan for pre-tax deduction of eligible benefits
- Comprehensive Employee Assistance Program (counseling and advice on legal, financial and personal matters)
*Benefits apply only to full-time employees or part-time employees who work over 30 hours a week.
Apply
To apply, please send your resume in PDF format and links to sites you've built to with 'Web Developer / Technical Support - Your Full Name Here' as the subject. Also tell us a bit about your passion for Web Standards. We love passionate developers!
