Customer Advocate / Lead Qualifier
Monk Development, builders of Ekklesia 360, seeks a Customer Advocate / Lead Qualifier who is upbeat and excited to work with prospective clients who are interested in our products and services. You will engage with prospects by listening to their needs and connecting them with our value proposition during the sales qualification process. As opportunities exist, you will facilitate the hand-off to the appropriate team member for final delivery of services. In some cases, you will be responsible for closing the sale. The Customer Advocate / Lead Qualifier will assist Monk Development by delivering excellent, results-oriented customer experiences.
Responsibilities
- Engage prospects by promptly answering phone calls, emails, and other communications.
- Professionally articulate the value proposition of Monk Development.
- Provide lead oversight and direction to bring sales opportunities through to completion.
- Provide a timely and professional response to interested prospects and team members.
In this role, you will be acting as a representative of Monk Development. All work must be done with the utmost integrity, professionalism, and honesty and in agreement with the values of the organization. We are looking for someone who is upbeat and excited to work with prospective clients interested in our products and services.
Qualifications
- Excellent interpersonal communication -- this includes the ability to communicate verbally and in writing -- to a variety of audiences.
- Ability to manage multiple tasks while maintaining accurate and detailed records of communication and progress.
- Professional customer service and client communication skills.
- Organizational and time management skills.
- Ability to prioritize work independently.
Key Performance Indicators (KPIs)
- Lead conversion rate.
- Accuracy of lead classification and qualification.
- Increase in churches and organizations using our SaaS products and services.
- Customer satisfaction rating during the qualification process.
The Ideal Candidate
MonkDev is centered around 5 core values. While the ideal candidate must have the above requirements, a good fit with our team is also a must. Here at MonkDev, we strive to be:
- People First
- Thought Leaders
- Committed to Excellence
- Results Oriented
- Seeking the Common Good
Each of these values is lived out in how we conduct ourselves with our clients as well as among our fellow team members.
Why Work at MonkDev?
MonkDev solutions are used by thousands of churches and organizations around the world. We are passionate about leading the way in helping churches and organizations broaden their reach, deepen their engagement with members and develop their community using technology. At MonkDev you’ll be part of a high-performing team of strategists, developers, designers, customer advocates, and engineers who build custom web solutions for churches of all sizes.
Apply
To apply, please send your resume to with “Customer Advocate / Lead Qualifier - Your Name Here’' as the subject. Please also include your general salary requirements at the bottom of your email.
